INTERNATIONAL VOICE PROCESS EXECUTIVE (US CALLING TELESALES)

Job Title: International Voice Process Executive – USA Telecalling

About the Company :

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Job Summary :

We are looking for an energetic and customer-focused International Voice Process Executive to handle outbound and inbound calls for the USA market. The ideal candidate should possess excellent English communication skills, a customer-centric approach, and the ability to build strong relationships with clients while achieving performance targets.

Key Responsibilities :

Handle outbound and inbound calls to customers in the USA.

Generate leads and qualify prospects through telephonic conversations.

Schedule appointments and follow up with potential customers.

Provide information about products and services to prospective clients.

Maintain accurate customer records and update CRM systems.

Meet daily, weekly, and monthly call and performance targets.

Follow company communication standards and quality guidelines.

Collaborate with team members and supervisors to achieve business goals.

Ensure a high level of customer satisfaction and retention.

Required Skills :

Excellent verbal and written English communication skills.

Clear pronunciation and neutral accent.

Strong interpersonal and customer service skills.

Active listening and problem-solving abilities.

Ability to handle objections and negotiate effectively.

Basic computer proficiency and typing skills.

Familiarity with CRM software and Microsoft Office tools.

Ability to work in US shift timings (Night Shift).

Target-oriented and self-motivated personality.

Qualifications :

Any Graduate / Undergraduate.

Freshers with excellent communication skills are welcome.

Prior experience in International BPO, Telecalling, Customer Support, Lead Generation, or Sales will be an added advantage.

Preferred Experience :

International Voice Process

USA Telecalling

Lead Generation

Customer Support

Outbound Sales

B2B/B2C Calling

Benefits :

Attractive Salary Package

Performance Incentives

Career Growth Opportunities

Professional Training & Development

Supportive Work Environment

Exposure to International Clients

Job Type : Full-Time Night Shift (US Time Zone)

Location : On-site / Work from Office

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